Return Eligibility
Our return policy is valid for 14 days from the date of purchase. If more than 14 days have passed, we cannot offer a refund or exchange.
To qualify for a return:
• The item must be unused, in its original condition, and returned in its original packaging with all tags attached.
• A valid receipt or proof of purchase is required.
Exchanges
• Transport fees apply according to the delivery location.
• Items will only be replaced if they are defective or damaged and the issue is reported within 14 days of purchase.
To request an exchange or refund, email us at info@techty.com.
Heavy and Large Products
This section applies to televisions, large screens, major electronics, and other products requiring special delivery, handling, or installation.
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Inspection upon delivery: Customers must inspect the product at the time of delivery and before installation.
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No returns after installation: Once the product has been opened, installed, mounted, or assembled, it cannot be returned.
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Warranty coverage: If a manufacturing defect or hidden damage is identified after installation, the product may be repaired or replaced in accordance with the applicable warranty terms.
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Technical support: Our support team is available to assist with troubleshooting and warranty-related concerns.
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Pre-purchase consultation: For heavy or large products, we recommend contacting our team before purchasing to confirm the product’s dimensions, compatibility, installation requirements, and suitability.
Refund Process
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
If the refund is approved:
• The refund will be processed to the original payment method within a few business days.
• The applicable transport fee, based on the delivery location, will be deducted from the refund amount.