At Techty, we want you to shop with confidence. This policy explains when a product may be returned or exchanged, how refunds are processed, and the conditions that apply to heavy or large products.
Return Eligibility
Eligible products may be returned within 14 days from the date of purchase.
To qualify for a return:
• The product must be unused and in its original condition.
• The product must be returned in its original packaging with all accessories, manuals, labels, and tags included.
• A valid receipt or proof of purchase is required.
• The product must not have been damaged, altered, misused, or installed by the customer.
Products that do not meet these conditions may be rejected or may be subject to a deduction if packaging, accessories, or other included items are missing or damaged.
Defective or Damaged Products
Products received with a defect, visible damage, or missing parts must be reported within 14 days from the date of purchase.
Customers should inspect their order as soon as it is delivered and contact Techty promptly if there is a problem.
Depending on the issue and product condition, Techty may arrange:
- A replacement.
- A repair under the applicable warranty.
- A refund where appropriate.
Photos, videos, or other information may be requested to help us assess the issue.
Exchanges
- The first exchange is free.
- From the second exchange onward, the applicable transport fee will apply according to the delivery location.
- Exchange products are subject to availability.
- Any price difference between the original and replacement product must be paid by the customer.
- If the replacement product costs less, the difference will be refunded according to the approved refund method.
For heavy or large products requiring a larger vehicle, the applicable delivery or transport fee may apply.
Heavy and Large Products
This section applies to televisions, large screens, major electronics, and other products requiring special delivery, handling, installation, mounting, or assembly.
Inspection Upon Delivery
Customers must inspect heavy or large products at the time of delivery and before installation, mounting, or assembly.
Any visible damage, missing parts, or incorrect items should be reported immediately to the delivery team and Techty.
No Standard Returns After Installation
Once a heavy or large product has been opened, installed, mounted, assembled, or used, it cannot be returned under the standard return policy.
This restriction does not remove any applicable warranty rights relating to verified manufacturing defects.
Warranty Support
If a manufacturing defect or hidden damage is identified after installation, the matter will be handled through technical support, repair, or replacement according to the product’s applicable warranty terms.
Customers may be asked to provide photos, videos, serial numbers, proof of purchase, or access for inspection.
Pre-Purchase Checks
Before purchasing a heavy or large product, customers should confirm:
- Product dimensions.
- Compatibility.
- Installation or mounting requirements.
- Delivery access, including doorways, lifts, and staircases.
- Electrical or technical requirements.
Techty may not accept a return where the product is unsuitable because of incorrect measurements, compatibility issues, or installation conditions that could reasonably have been checked before purchase.
Return Transport Charges
The applicable return collection or transport fee may be deducted from the refund unless the return is caused by a verified defect, damage during delivery, or an incorrect product supplied by Techty.
Transport charges depend on the delivery location and product type:
- Regular-sized products within city limits may be subject to the applicable standard transport fee.
- Products collected from listed outlying areas may be subject to the applicable outlying-area transport fee.
- Heavy or large products requiring a larger vehicle may be subject to a KD 30 transport fee.
Original delivery charges and international shipping fees are generally non-refundable unless the return results from an error by Techty or a verified product defect.
Refund Process
Once the returned product has been received and inspected, we will notify you whether the refund has been approved or rejected.
If approved:
- The refund will be issued to the original payment method.
- Applicable return transport charges may be deducted from the refunded amount.
- The time required for the refund to appear depends on the payment provider or bank.
Shipping, customs duties, import taxes, clearance fees, and other international charges paid directly by the customer are not refundable by Techty.
International Returns
Customers requesting an international return should contact Techty before sending the product.
- The customer is responsible for international return shipping costs unless the product is verified as defective, damaged during delivery, or incorrectly supplied by Techty.
- Customs duties, import taxes, clearance fees, and related charges are not refundable by Techty.
- Products must be securely packaged and returned using a trackable delivery service.
- Techty is not responsible for returned products lost or damaged during international transportation.
Non-Returnable Products
The following products may not be eligible for return unless they are defective or incorrectly supplied:
- Products that have been used, altered, damaged, or misused.
- Products returned without their original packaging, accessories, labels, or proof of purchase.
- Heavy or large products that have been opened, installed, mounted, assembled, or used.
- Customized or specially ordered products.
- Products that cannot be returned for hygiene, health, or safety reasons once opened, where applicable.
- Products marked as final sale or non-returnable at the time of purchase.
Requesting a Return, Exchange, or Refund
To submit a request, contact us within the applicable 14-day period:
Email: info@techty.com
Phone: +965 2228 0345
Please provide:
Products should not be returned before receiving instructions from Techty.