At Techty, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Techty collects, uses, shares, and protects personal information when you visit techty.com, create an account, contact us, or make a purchase.
Personal Information We Collect
The information we collect depends on how you interact with Techty.
Information You Provide
When you place an order, create an account, contact us, request a return, or use other features on our website, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Account information
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Customer service communications
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Information you provide when requesting a return, warranty service, or account deletion
Payment information required to complete your purchase is processed through Shopify and/or our payment service providers.
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Time zone
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Pages and products viewed
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Referring websites or search terms
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How you navigate and interact with the website
This information helps us understand how customers use Techty and how we can improve the shopping experience.
Cookies and Similar Technologies
Techty may use cookies and similar technologies such as pixels, tags, and log files.
These technologies can help us:
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Keep the website functioning correctly
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Remember preferences and shopping-cart activity
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Understand how visitors use the website
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Measure website performance
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Prevent fraud and improve security
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Measure marketing performance
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Provide more relevant advertising where permitted
You may be able to manage certain cookie and privacy preferences through the privacy or cookie controls available on our website or through your browser settings.
Disabling certain cookies may affect how some features of the website work.
How We Use Your Personal Information
We may use personal information to:
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Process and fulfil orders
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Process payments
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Arrange delivery
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Provide order confirmations, invoices, and delivery updates
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Manage returns, refunds, exchanges, and warranty requests
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Provide customer support
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Maintain customer accounts
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Detect and prevent fraud or suspicious activity
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Improve our website, products, and services
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Understand how customers browse and use Techty
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Communicate important information about orders or accounts
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Send marketing communications where you have chosen to receive them
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Meet legal, accounting, tax, and regulatory requirements
We use personal information only where reasonably necessary for these purposes and in accordance with applicable requirements.
Sharing Your Personal Information
We may share personal information with trusted service providers where necessary to operate Techty and fulfil your order.
These may include:
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Shopify, which provides our e-commerce platform
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Payment processors
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Delivery and courier companies
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Technology and website service providers
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Analytics providers
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Marketing and advertising providers where enabled
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Professional advisers or service providers where required
These third parties may process information only as needed to provide their services or according to their own applicable privacy obligations.
Shopify may process customer information in connection with the services it provides to Techty. Customers can review Shopify's Consumer Privacy Policy for more information about Shopify's own processing practices.
We may also disclose information when reasonably necessary to:
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Comply with applicable laws or regulations
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Respond to a lawful request from an authority
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Prevent fraud or misuse
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Protect Techty, our customers, or others
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Establish, exercise, or defend legal rights
Analytics and Advertising
Where enabled, Techty may use analytics and advertising technologies to understand website traffic, improve marketing performance, and show customers more relevant content or advertisements.
Depending on your location and the technologies being used, you may have options to:
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Reject non-essential cookies
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Limit certain advertising or tracking activities
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Change your consent preferences
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Opt out of some forms of targeted advertising
Available privacy controls may vary depending on your location and applicable requirements.
Marketing Communications
If you subscribe to Techty marketing communications, we may send you information about:
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New arrivals
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Product launches
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Promotions
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Special offers
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Other Techty updates
You can unsubscribe from marketing emails at any time using the unsubscribe option included in the communication.
Unsubscribing from marketing will not stop essential communications relating to an order, payment, delivery, account, return, or warranty request.
International Data Transfers
Some of the service providers we use, including Shopify and other technology providers, may process information in countries outside Kuwait.
Where personal information is transferred internationally, it may be processed according to the laws and safeguards that apply to the relevant service provider and jurisdiction.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, financial, operational, warranty, security, and regulatory requirements.
For example, certain order and transaction records may need to be retained for:
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Accounting and tax purposes
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Warranty support
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Fraud prevention
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Payment disputes
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Returns and refunds
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Legal or regulatory requirements
Requesting account deletion does not necessarily require the deletion of information that Techty must retain for these purposes.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to request:
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Access to personal information we hold about you
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Correction of inaccurate information
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Deletion of certain personal information
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A copy of certain personal information
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Restriction of certain processing
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Withdrawal of consent where processing is based on consent
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Opt-out of certain marketing or advertising activities
These rights may be subject to legal exceptions or record-retention requirements.
To make a privacy-related request, contact us at info@techty.com.
We may need to verify your identity before completing certain requests.
Account Deletion
Customers may request deletion of their Techty account through our Account Deletion process.
Account deletion is permanent. However, certain transaction, payment, warranty, tax, fraud-prevention, dispute, and legally required records may still be retained after the customer account itself has been deleted.
Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords and login details confidential.
Children's Privacy
Techty is not intended to knowingly collect personal information from children who are not legally permitted to make purchases or provide personal information without appropriate consent.
If you believe personal information has been provided by a child without the required consent, please contact us.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
Techty is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
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Our services
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Technology
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Business practices
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Legal or regulatory requirements
The latest version will be published on this page.
Contact Us
For questions about this Privacy Policy, your personal information, or a privacy-related request, contact:
Techty
Email: info@techty.com
Phone: +965 2228 0345
Location: Kuwait